| Q : |
I have two computers, one at home and one at work. Do I need to buy two licences to use DrillDraw at both places? |
| A : |
The access code that you
receive will work on any computer connected to the Internet.
Every time you use your licence (your access code) on a
different computer than the last time you used it, it will be
considered a transfer of licence.
You are allowed a maximum
of 5 transfers per month.
This allows users to
occasionally use their licence on another computer (like a
laptop for example) for a while and transfer it back later if
they want to. It does not allow users to use their licence on
two different computers on a regular basis, you need two
licences for that.
To use your licence on a
different computer simply download and install the latest
DrillDraw version 6 on the other computer (the trial version is
ok), start the program and enter your access code in the
login window.
|
| Q : |
Do I need
to always have Internet connected to be able to use DrillDraw ? |
| A : |
No, once the initial login and verification
of the access code has been completed via Internet you can use
DrillDraw without an Internet connection for up to two weeks.
After that time a warning message will let you know that if
Internet is not connected soon the application will go back to
trial mode until it can verify the licence again...
Note that even if the time expires
and the application goes back to trial mode noting will
be lost. Your drills and practices will always be there
once the licence can be verified again and DrillDraw
runs in normal mode.
|
| Q : |
Will you automatically contact me when there is a new version of the software available ? |
| A : |
Yes, when you purchase our software you are automatically added to our Newsletter distribution list. The Newsletter will inform you about things like new versions and new features of the software, new templates etc...
|
| Q : |
I want to replace my old computer by a newer one. I will then need to re-install DrillDraw on my new computer. What do I need to do to transfer my
licence and all of my drills and practice plans to this new
computer ? |
| A : |
First create a DrillDraw backup file of
all your drills and practice plans.
Click here to learn how to create a backup.
Uninstall DrillDraw version 6 from you old
computer using the "Add / Remove programs" utility under the
Windows "Control panel".
Transfer the DrillDraw backup file created
earlier to your new computer. (via a USB key, a CD or simply
sending yourself an email for example)
Then on your new computer download and install the latest DrillDraw
version 6 from the download web page :
DrillDraw version 6 download page
Start DrillDraw and enter your access code in
the login window.
Once login is complete and the licence
transfer has been approved click on the "Tools" menu then select "Restore from backup", locate the
DrillDraw backup file trasnfered earlier, then click the "Restore" button.
|
| Q : |
How long can I play around in the Trial Version ?
|
| A : |
There is no time limit with the trial version.
The program gets
more and more restrictive (and annoying) the more you use it,
but the amount of time it's been installed has no limit.
So, after
installation of the trial version you can play around with it
when ever you get the time to do so.
|
| Q : |
Do I need to pay each time I download and install a newer version of the software? |
| A : |
Program updates to DrillDraw version 6 are free
to DrillDraw version 6 licence users. Upgrade from version 5 to version
6 is not free.
Note that software updates to correct problems (bugs) with a specific version will always be free.
|
| Q: |
How do I create a backup of all my drills and practices plans ? |
| A : |
Not allowed in trial mode.
1. Click on the "tools" menu then select "Create backup".
2. In the backup window make sure all the
check boxes are checked.
3. You can then select the filename
and location for the backup file.
4. Click on "Start backup" button
to start the backup file creation process
5. Once the backup file is created, which takes
only a few seconds, you can make a copy of file on a USB key or
onto a CD or any other storage device.
Restoring a backup file:
To restore your drills and practice plans click on the "tools" menu then select "Restore from backup", locate the
DrillDraw backup file, then click the "Restore" button.
|
| Q: |
Where are my drills and practice plans stored ?
Are they stored on my computer or on your server somewhere ? |
| A : |
With DrillDraw all your drills and practice
plans are stored locally on your computer. Nothing is stored
on our servers.
So it is up to you to make sure your work
is backed up and that the backup file is stored in a secure
place... you never know when you computer's hard disk will die
!!
|
| Q: |
What are the advantages of the Pro edition versus Standard? |
| A : |
To learn about the advantages of the Pro edition versus Standard click here to go to the web page. |
| Q: |
After installing version 6 or upgrading to the latest version of version 6 I get the following
error message when I launch the program:
DrillDraw.NET.exe - Common Language Runtime Debugging Services
Process id=0x108(264), Thread id = 0x314(788). |
| A : |
First try to manually uninstall DrillDraw and
then download and install the latest DrillDraw version 6
installation file from the download page:
http://drilldraw.com/En/swdownload.php
Uninstalling
DrillDraw form your computer will not delete any drill or
practice plans from your computer.
If the problem
persists download and run the following program:
http://www.drilldraw.com/download/DrillDraw_CleanUp_En.exe
It will allow you to "clean up" everything
DrillDraw in the Registry and completly wipe out the v6 database.
Steps:
1)
Uninstall DrillDraw v6
2)
Run the program
downloaded above.
3) Select
ONLY the option to "Delete Registry info".
4)
Reinstall DrillDraw v6
5)
Run DrillDraw v6
If the problem still occurs you can try to also erase the
DrillDraw Database but doing so will
completly delete all of your drills and practice plans.
To do this redo the steps above but this
time at step 3) select the option to "Delete drill banks
content".
If the problem persists contact DrillDraw
technical support at
support@drilldraw.com
|
| Q: |
I can't find the
email with my DrillDraw access code. How can I retrieve my
DrillDraw access code (or licence code)? |
| A : |
To retrieve your DrillDraw licence access
code run DrillDraw and select "About" from under the DrillDraw
"Help" menu. In the window that pops up select "Show licence
information".
The next window will display your licence
information including your access code. |
